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MAC36NL - NTPClient - NTPClient does not work

Issue

The NTPClient in the MAC36NL station has been properly configured, however, the time in the controller is not synchronizing.

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Manual forcing of synchronization does not work too.

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Possible cause and solutions

Installing Niagara 4.12.2.16

A known issue for Niagara 4.12.2.16 on MAC36NL-family controllers is not being able to synchronize time with the NTPClient.

Solutions

  1. One of the solutions is to install another supported Niagara image, 4.11.2.16 or 4.10.3.20, on which the NTPClient works correctly.

  2. Another way may be to synchronize time using the NiagaraProvissioning. Connect the MAC36NL controller in the Supervisor using a FOXS protocol (configure a connection to the platform, PlatformConnection). Next, configure a periodical time synchronization from the Supervisor to the controller in the NiagaraProvissioning.

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