MAC36 - License - Host ID chenged to Nre-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx

Issue

The MAC36-family controller changes host ID to Nre-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx, while the purchased license is for an original host ID (iC-MAC-xxxx-xxxx-xxxx-xxxx or GC5-MACNL-xxxx-xxxx-xxxx-xxxx).

Trying to upload the license with original host IP to the controller fails.

Possible cause and solution

Hosts ID Nre-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx are reserved for subscribed licenses. Change of the original host ID to Nre happens while commissioning or the license upload, the following option is checked:

Solution

To solve the problem, it is required to perform cleanDist on the controller. After that, the controller will accept the original host IP and the license will work properly.