MAC36NL - iSMA_Graphics - 'no license' watermark

Issue

The iSMA-B-MAC36NL controller has a station with a visualization based on the iSMA_Graphics module. When viewing the visualization from Workbench, everything is displayed correctly, but when running the visualization with a web browser, all iSMA_Graphics widgets are marked with a ‘no license’ watermark:

NOTE: In case of the iSMA_EC_2D_Graphics module, the situation is the same.

Possible Causes and Solutions

GC5.license file missing in the License Manager

One possible cause is the GC5.license file missing from the License Manager in the controller’s platform. Installing only the ISM.license allows to start the station, but does not support functionalities dedicated for the iSMA-B-MAC36NL controller, such as iSMA_Graphics or iSMA_EC_2D_Graphics.

Solution:

To solve the problem, download a ZIP license file again and manually install it in the License Manager or install it directly from the server, which also is done in the License Manager. The last option is to carry out the commissioning process and install the license in the commissioning creator.

NOTE: Installing the license requires restarting the station.

After successfully installing the license, the License Manager should show 2 files, GC5.license and ISM.license as below:

Missing gc5LibGraphics (or gc5LibGraphics2d) license component in the GC5.license file

Another possible cause is a missing gc5LibGraphics (or gc5LibGraphics2d) license component. This can be checked in two ways:

on niagara-central.com, in the Host'a ID audit window;
in the License Manager in the controller’s platform.

In both cases, the license should look like this:

CODE

<license vendor="GC5" expiration="never" hostId="GC5-MACNL-FHB0-7LI6-JMQC-99G6" serialNumber="2611150160" version="4.11" generated="2022-07-08" maintenanceExpiration="2024-01-02">
<feature name="gc5LibControl" expiration="never"/>
<signature>MCwCFEwP5oZkdUU7HimzrvrQlkzi1lxpAhR/P35sZzxZDfebkwH/s5hg4ecD4g==</signature>
</license>

Solution:

To solve the problem, order a free (in case of the iSMA-B-MAC36NL controller’s Host ID) ISMA-B-LIB-GRAPHICS (or ISMA-B-LIB-GRAPHICS-2D) license component. Once the order is completed, install a renewed license file on the iSMA-B-MAC36NL controller.