AAC20 - Update - Error while updating the device

Issue

While updating the AAC20 controller using the Update Wizard, the pop-up window appears informing about a problem with finding a path as shown below:

Possible cause and solution

The user does not have access to the HPSInstall files location or such location does not exist.

Solution

• Verify access authorization to the folder:

  • right-click on the folder with restricted access and select Properties;

  • go to the Security tab;

  • verify if the user account is on the list and has relevant access level (read, write, modify);

  • if not, click Edit and add the user account with appropriate access level.

• Open the AAC_Updater with admin access.

• Remove and add the AAC_Updater again.